:root{--color-canvas:#f5f7fa;--color-surface:#fff;--color-surface-subtle:#f8fafc;--color-ink:#172033;--color-muted:#6d7789;--color-muted-strong:#465166;--color-line:#e3e8ef;--color-accent:#3659d8;--color-accent-deep:#2645bd;--color-accent-soft:#edf1ff;--color-pending:#8a641c;--color-pending-soft:#fbf5e8;--color-planned:#7b8495;--color-planned-soft:#f0f2f5;--space-1:.25rem;--space-2:.5rem;--space-3:.75rem;--space-4:1rem;--space-5:1.5rem;--space-6:2rem;--space-7:3rem;--space-8:4rem;--content-width:72rem;--radius-sm:.5rem;--radius-md:.875rem;--radius-lg:1.25rem;--shadow-soft:0 10px 30px #1720330f;--shadow-lifted:0 18px 46px #17203317}
*{box-sizing:border-box}html{background:var(--color-canvas)}body{background:var(--color-canvas);min-height:100dvh;color:var(--color-ink);-webkit-font-smoothing:antialiased;margin:0;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,PingFang SC,Microsoft YaHei,sans-serif}a{color:inherit;text-decoration:none}button,input,textarea,select{font:inherit}button{cursor:pointer}
.app-shell{flex-direction:column;min-height:100dvh;display:flex}.app-shell__header{min-height:4.5rem;padding:max(var(--space-4), env(safe-area-inset-top)) max(var(--space-6), env(safe-area-inset-right)) 0 max(var(--space-6), env(safe-area-inset-left));border-bottom:1px solid var(--color-line);background:#ffffffdb;justify-content:space-between;align-items:center;display:flex}.app-shell__brand{align-items:center;gap:var(--space-3);display:flex}.brand-copy{gap:.125rem;display:grid}.brand-copy strong{letter-spacing:-.01em;font-size:.9375rem}.brand-copy span{color:var(--color-muted);letter-spacing:.04em;font-size:.6875rem}.app-shell__actions{align-items:center;gap:var(--space-4);display:flex}.app-shell__environment{color:var(--color-muted);font-size:.8125rem}.brand-mark{border-radius:var(--radius-sm);background:var(--color-accent);color:#fff;place-items:center;width:2.25rem;height:2.25rem;font-size:1.125rem;font-weight:800;display:grid;box-shadow:0 5px 12px #3659d838}.app-shell__footer{justify-content:space-between;gap:var(--space-4);width:min(var(--content-width), 100%);padding:var(--space-6) max(var(--space-6), env(safe-area-inset-right)) max(var(--space-6), env(safe-area-inset-bottom)) max(var(--space-6), env(safe-area-inset-left));color:var(--color-muted);margin:auto auto 0;font-size:.75rem;display:flex}@media (max-width:640px){.app-shell__header{padding-right:max(var(--space-4), env(safe-area-inset-right));padding-left:max(var(--space-4), env(safe-area-inset-left))}.app-shell__environment{display:none}.app-shell__footer{padding-right:max(var(--space-4), env(safe-area-inset-right));padding-left:max(var(--space-4), env(safe-area-inset-left))}}
.home-main{width:min(var(--content-width), 100%);padding:var(--space-8) var(--space-6) var(--space-5);margin:0 auto}.home-heading{justify-content:space-between;align-items:end;gap:var(--space-6);margin-bottom:var(--space-8);display:flex}.eyebrow{margin:0 0 var(--space-3);color:var(--color-accent);letter-spacing:.14em;text-transform:uppercase;font-size:.6875rem;font-weight:800}.home-heading h1{letter-spacing:-.055em;margin:0;font-size:clamp(2.25rem,5vw,4.25rem);line-height:1}.home-intro{max-width:34rem;margin:var(--space-5) 0 0;color:var(--color-muted);font-size:1rem;line-height:1.7}.home-heading__badge{align-items:center;gap:var(--space-2);padding:var(--space-3) var(--space-4);border:1px solid var(--color-line);background:var(--color-surface);color:var(--color-muted-strong);border-radius:999px;flex:none;font-size:.75rem;display:inline-flex}.home-heading__badge-dot{background:var(--color-accent);border-radius:50%;width:.45rem;height:.45rem}.home-overview{align-items:center;gap:var(--space-5);padding:var(--space-4) var(--space-5);display:flex}.overview-item{gap:var(--space-1);display:grid}.overview-item strong{font-size:1.25rem;line-height:1}.overview-item span{color:var(--color-muted);font-size:.75rem}.overview-divider{background:var(--color-line);align-self:stretch;width:1px}.home-section{margin-top:var(--space-8)}.section-heading{justify-content:space-between;align-items:end;gap:var(--space-4);margin-bottom:var(--space-4);display:flex}.section-kicker{margin:0 0 var(--space-2);color:var(--color-muted);letter-spacing:.12em;text-transform:uppercase;font-size:.6875rem;font-weight:800}.section-heading h2{letter-spacing:-.025em;margin:0;font-size:1.375rem}.section-note{color:var(--color-muted);margin:0;font-size:.8125rem}.employee-grid{gap:var(--space-4);grid-template-columns:repeat(3,minmax(0,1fr));display:grid}.employee-grid--planned{grid-template-columns:repeat(2,minmax(0,1fr))}.home-section--planned{padding-top:var(--space-4)}@media (max-width:760px){.home-main{padding:var(--space-7) var(--space-4) var(--space-4)}.home-heading{margin-bottom:var(--space-7);flex-direction:column;align-items:start}.home-heading__badge{align-self:flex-start}.home-overview{justify-content:space-between;align-items:stretch;gap:var(--space-3);padding:var(--space-4)}.overview-item{min-width:0}.overview-item span{line-height:1.4}.employee-grid,.employee-grid--planned{grid-template-columns:1fr}}@media (min-width:761px) and (max-width:980px){.employee-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}
.surface{border:1px solid var(--color-line);border-radius:var(--radius-lg);background:var(--color-surface);box-shadow:var(--shadow-soft)}.employee-card{min-height:15.5rem;padding:var(--space-5);border:1px solid var(--color-line);border-radius:var(--radius-md);background:var(--color-surface);box-shadow:var(--shadow-soft);flex-direction:column;transition:border-color .16s,box-shadow .16s,transform .16s;display:flex}.employee-card:hover{box-shadow:var(--shadow-lifted);border-color:#cbd4e4;transform:translateY(-2px)}.employee-card--planned{background:var(--color-surface-subtle);box-shadow:none}.employee-card--running .employee-avatar{background:var(--color-accent-soft);color:var(--color-accent)}.employee-card__topline{justify-content:space-between;align-items:start;gap:var(--space-3);display:flex}.employee-avatar{border:1px solid var(--color-line);border-radius:var(--radius-sm);background:var(--color-accent-soft);width:3rem;height:3rem;color:var(--color-accent);place-items:center;font-size:1rem;font-weight:800;display:grid}.employee-card--planned .employee-avatar{background:var(--color-planned-soft);color:var(--color-planned)}.employee-card__body{padding-top:var(--space-6);flex:1}.employee-card__body h3{letter-spacing:-.025em;margin:0;font-size:1.25rem}.employee-card__body p{max-width:18rem;margin:var(--space-3) 0 0;color:var(--color-muted);font-size:.875rem;line-height:1.65}.employee-card__footer{padding-top:var(--space-4);border-top:1px solid var(--color-line);color:var(--color-muted);justify-content:space-between;align-items:center;font-size:.75rem;display:flex}.employee-card__arrow{color:var(--color-accent);font-size:1rem}.employee-card--planned .employee-card__arrow{color:var(--color-planned)}
.status-pill{align-items:center;gap:var(--space-2);width:fit-content;min-height:1.75rem;padding:0 var(--space-3);white-space:nowrap;border-radius:999px;font-size:.75rem;font-weight:750;display:inline-flex}.status-pill__dot{background:currentColor;border-radius:50%;width:.4rem;height:.4rem}.status-pill--pending{background:var(--color-pending-soft);color:var(--color-pending)}.status-pill--running{background:var(--color-accent-soft);color:var(--color-accent-deep)}.status-pill--planned{background:var(--color-planned-soft);color:var(--color-planned)}
.shell-button,.primary-button{border-radius:var(--radius-sm);border:0;justify-content:center;align-items:center;min-height:2.25rem;font-size:.8125rem;font-weight:700;transition:background .16s,color .16s;display:inline-flex}.shell-button{padding:0 var(--space-3)}.shell-button--quiet{color:var(--color-muted-strong)}.shell-button--quiet:hover{background:var(--color-accent-soft);color:var(--color-accent)}.primary-button{width:100%;padding:0 var(--space-4);background:var(--color-accent);color:#fff}.primary-button:hover{background:var(--color-accent-deep)}.primary-button:disabled{cursor:wait;opacity:.65}.login-page{min-height:100dvh;padding:max(var(--space-5), env(safe-area-inset-top)) max(var(--space-4), env(safe-area-inset-right)) max(var(--space-5), env(safe-area-inset-bottom)) max(var(--space-4), env(safe-area-inset-left));place-items:center;display:grid}.login-card{width:min(100%,26rem);padding:clamp(var(--space-5), 7vw, var(--space-7))}.login-card>.brand-mark{margin-bottom:var(--space-6)}.login-card h1{letter-spacing:-.035em;margin:0;font-size:1.75rem}.login-card__intro{margin:var(--space-3) 0 var(--space-6);color:var(--color-muted);font-size:.875rem;line-height:1.6}.login-form{gap:var(--space-4);display:grid}.login-form label{gap:var(--space-2);color:var(--color-muted-strong);font-size:.8125rem;font-weight:700;display:grid}.login-form input{width:100%;min-height:2.75rem;padding:0 var(--space-3);border:1px solid var(--color-line);border-radius:var(--radius-sm);background:var(--color-surface-subtle);color:var(--color-ink);outline:none}.login-form input:focus{border-color:var(--color-accent);box-shadow:0 0 0 3px var(--color-accent-soft)}.form-error{color:#a13535;margin:0;font-size:.8125rem}
:root{--app-header-h:4.5rem;--app-tabbar-h:3rem;--workspace-max:100%;--rail-md:19rem;--center-min:24rem;--gutter-sm:var(--space-4);--surface:var(--color-surface);--surface-quiet:var(--color-surface-subtle);--surface-muted:var(--color-surface-subtle);--surface-sunken:var(--color-canvas);--text:var(--color-ink);--text-secondary:var(--color-muted-strong);--text-muted:var(--color-muted);--text-subtle:var(--color-muted);--line:var(--color-line);--line-faint:color-mix(in srgb, var(--color-line) 65%, transparent);--line-strong:var(--color-muted);--accent:var(--color-accent);--accent-quiet:var(--color-accent-soft);--accent-50:var(--color-accent-soft);--accent-100:var(--color-accent-soft);--accent-200:#cbd5ff;--accent-700:var(--color-accent-deep);--attention-50:var(--color-pending-soft);--attention-200:#ead7a9;--attention-700:var(--color-pending);--tone-dot:var(--color-accent);--radius-xs:.25rem;--radius-full:999px;--shadow-sm:var(--shadow-soft);--dur-fast:.16s;--ease-out:ease-out;--leading-normal:1.5;--tracking-caps:.08em;--weight-normal:400;--weight-semibold:650;--weight-bold:800;--safe-bottom:env(safe-area-inset-bottom);--text-2xs:.6875rem;--text-xs:.75rem;--text-sm:.875rem;--text-base:1rem;--text-md:1.125rem}.reception-app-header{min-height:var(--app-header-h);padding:max(var(--space-4), env(safe-area-inset-top)) max(var(--space-6), env(safe-area-inset-right)) 0 max(var(--space-6), env(safe-area-inset-left));border-bottom:1px solid var(--line);background:#ffffffdb;justify-content:space-between;align-items:center;display:flex}.reception-app-header__brand{align-items:center;gap:var(--space-3);display:flex}.reception-app-header__copy{gap:.125rem;display:grid}.reception-app-header__copy strong{letter-spacing:-.01em;font-size:.9375rem}.reception-app-header__copy span{color:var(--text-muted);letter-spacing:.04em;font-size:.6875rem}.reception-pill{min-height:1.75rem;padding:0 var(--space-3);border-radius:var(--radius-full);font-size:var(--text-xs);font-weight:var(--weight-semibold);white-space:nowrap;align-items:center;display:inline-flex}.reception-pill.active{background:var(--accent-quiet);color:var(--accent-700)}.reception-pill.error{color:#a13535;background:#fbeaea}.reception-pill.ended{background:var(--surface-muted);color:var(--text-muted)}.reception-pill.human{background:var(--attention-50);color:var(--attention-700)}.reception-mobile-tabs{display:none}.reception-panel-heading,.reception-section-header{justify-content:space-between;align-items:flex-start;gap:var(--space-3);display:flex}.reception-panel-heading h2,.reception-section-header h2{margin:var(--space-2) 0 0;font-size:var(--text-md);letter-spacing:-.025em}.reception-empty{place-items:center;gap:var(--space-3);min-height:8rem;color:var(--text-muted);font-size:var(--text-sm);text-align:center;display:grid}.reception-retry,.reception-more{border:1px solid var(--line);border-radius:var(--radius-xs);background:var(--surface);color:var(--accent-700);padding:var(--space-2) var(--space-3);font-size:var(--text-xs)}.reception-markdown{color:var(--text-secondary);font-size:var(--text-xs);line-height:var(--leading-normal);overflow-wrap:anywhere}.reception-markdown>:first-child{margin-top:0}.reception-markdown>:last-child{margin-bottom:0}@media (max-width:900px){.reception-app-header{padding-right:max(var(--space-4), env(safe-area-inset-right));padding-left:max(var(--space-4), env(safe-area-inset-left))}.reception-mobile-tabs{height:var(--app-tabbar-h);border-bottom:1px solid var(--line);background:var(--surface);grid-template-columns:repeat(3,1fr);display:grid}.reception-mobile-tabs button{color:var(--text-muted);font-size:var(--text-xs);background:0 0;border:0;border-bottom:2px solid #0000}.reception-mobile-tabs button.active{border-bottom-color:var(--accent);color:var(--accent-700);font-weight:var(--weight-semibold)}}.reception-shell{height:100dvh;min-height:0;overflow:hidden}.reception-grid{grid-template-columns:var(--rail-md) minmax(var(--center-min), 1fr) var(--rail-md);width:100%;max-width:var(--workspace-max);height:calc(100dvh - var(--app-header-h));grid-template-rows:minmax(0,1fr);min-height:0;margin:0 auto;display:grid}.reception-list-panel,.reception-conversation-panel,.reception-detail-panel{min-width:0;min-height:0;padding:var(--space-6) var(--space-5)}.reception-list-panel{border-right:1px solid var(--line);background:var(--surface-quiet);overscroll-behavior:contain;overflow-y:auto}.reception-conversation-panel{background:var(--surface);flex-direction:column;display:flex;overflow:hidden}.reception-detail-panel{border-left:1px solid var(--line);background:var(--surface);overscroll-behavior:contain;overflow-y:auto}.reception-count{margin-top:var(--space-1);color:var(--text-subtle);font-size:var(--text-2xs);font-variant-numeric:tabular-nums;flex:none}.reception-list{margin:var(--space-5) calc(-1 * var(--space-5)) 0}.reception-list-item{align-items:center;gap:var(--space-3);width:100%;min-height:70px;padding:var(--space-3) var(--space-5);border:0;border-top:1px solid var(--line-faint);text-align:left;color:var(--text);transition:background-color var(--dur-fast) var(--ease-out), box-shadow var(--dur-fast) var(--ease-out);background:0 0;display:flex;position:relative}.reception-list-item:hover{background:var(--surface-muted)}.reception-list-item.selected{background:var(--accent-quiet);box-shadow:inset 3px 0 var(--accent)}.reception-list-copy{flex-direction:column;flex:1;gap:3px;min-width:0;display:flex}.reception-list-copy strong{text-overflow:ellipsis;white-space:nowrap;font-size:var(--text-sm);font-weight:var(--weight-semibold);overflow:hidden}.reception-list-copy span{color:var(--text-muted);font-size:var(--text-2xs)}.reception-list-item time{color:var(--text-subtle);font-size:var(--text-2xs);white-space:nowrap;font-variant-numeric:tabular-nums;flex:none;align-self:flex-start}.reception-list-item em{right:var(--space-5);bottom:var(--space-2);padding:1px var(--space-2);border-radius:var(--radius-full);background:var(--attention-50);color:var(--attention-700);font-size:var(--text-2xs);font-weight:var(--weight-semibold);font-style:normal;position:absolute}.reception-customer-avatar{border-radius:var(--radius-full);background:var(--accent-100);width:36px;height:36px;color:var(--accent-700);flex:none;justify-content:center;align-items:center;display:inline-flex;position:relative;overflow:visible}.reception-customer-avatar-image{border-radius:var(--radius-full);object-fit:cover;background:var(--accent-100);width:100%;height:100%;display:block}.reception-customer-avatar-fallback{border-radius:var(--radius-full);width:100%;height:100%;font-size:var(--text-base);font-weight:var(--weight-bold);place-items:center;display:grid}.reception-customer-avatar-status{border:2px solid var(--surface);border-radius:var(--radius-full);background:var(--tone-dot);width:10px;height:10px;box-shadow:none;position:absolute;bottom:-1px;right:-1px}.reception-list-panel .reception-customer-avatar-status{border-color:var(--surface-quiet)}.reception-list-item.selected .reception-customer-avatar-status{border-color:var(--accent-quiet)}.reception-conversation-panel>.reception-section-header{padding-bottom:var(--space-4);border-bottom:1px solid var(--line);flex:none}.reception-conversation-heading{align-items:center;gap:var(--space-3);min-width:0;display:flex}.reception-conversation-heading>div:last-child{min-width:0}.reception-messages-shell{flex-direction:column;flex:1;min-height:0;display:flex}.reception-messages{overscroll-behavior:contain;min-height:0;padding:var(--space-4) var(--space-1);flex:1;overflow-y:auto}.reception-message{max-width:82%;margin:0 0 var(--space-4);padding:var(--space-3) var(--space-4);border:1px solid var(--line);border-radius:var(--radius-md);background:var(--surface-sunken)}.reception-message.customer{border-bottom-left-radius:var(--radius-xs);margin-right:auto}.reception-message.ai{border-color:var(--accent-200);background:var(--accent-50);border-bottom-right-radius:var(--radius-xs);margin-left:auto}.reception-message.human{border-color:var(--attention-200);background:var(--attention-50);border-bottom-right-radius:var(--radius-xs);margin-left:auto}.reception-message.system{border-style:dashed;border-color:var(--line-strong);background:var(--surface-muted);border-radius:var(--radius-md);max-width:90%;margin-inline:auto}.reception-message-meta{align-items:center;gap:var(--space-2);margin-bottom:var(--space-2);display:flex}.reception-message-meta strong{font-size:var(--text-2xs);font-weight:var(--weight-semibold);color:var(--text)}.reception-message-meta time{color:var(--text-subtle);font-size:var(--text-2xs);font-variant-numeric:tabular-nums}.reception-message p{white-space:pre-wrap;overflow-wrap:anywhere;color:var(--text-secondary);font-size:var(--text-sm);line-height:var(--leading-normal);margin:0}.reception-more{margin:var(--space-4) auto;display:flex}.reception-new-message{margin:var(--space-2) auto var(--space-1);padding:var(--space-2) var(--space-3);border:1px solid var(--accent-200);border-radius:var(--radius-full);background:var(--surface);box-shadow:var(--shadow-sm);color:var(--accent-700);font-size:var(--text-2xs);font-weight:var(--weight-semibold);flex:none;align-self:center}.human-notice{gap:var(--space-1);margin:var(--space-5) 0 var(--space-1);padding:var(--space-3) var(--space-4);border:1px solid var(--attention-200);border-radius:var(--radius-md);background:var(--attention-50);color:var(--attention-700);flex-direction:column;flex:none;display:flex}.human-notice strong{font-size:var(--text-xs);font-weight:var(--weight-semibold)}.human-notice span{font-size:var(--text-2xs)}.reception-detail-content{margin-top:var(--space-5)}.reception-info-block{padding:var(--space-4) 0;border-top:1px solid var(--line)}.reception-info-block:first-child{border-top:0;padding-top:0}.reception-info-block h3{margin:0 0 var(--space-3);color:var(--text-subtle);font-size:var(--text-2xs);font-weight:var(--weight-semibold);letter-spacing:var(--tracking-caps);text-transform:uppercase}.reception-info-block>p{color:var(--text-secondary);font-size:var(--text-xs);line-height:var(--leading-normal);white-space:pre-wrap;overflow-wrap:anywhere;margin:0}.reception-facts{margin:0}.reception-facts div{justify-content:space-between;gap:var(--space-4);margin:var(--space-2) 0;display:flex}.reception-facts dt{color:var(--text-subtle);font-size:var(--text-2xs);flex:none}.reception-facts dd{text-align:right;min-width:0;color:var(--text-secondary);font-size:var(--text-2xs);overflow-wrap:anywhere;margin:0}.reception-events-toggle{justify-content:space-between;gap:var(--space-3);width:100%;padding:var(--space-1) 0;color:var(--text-subtle);font-size:var(--text-2xs);font-weight:var(--weight-semibold);letter-spacing:var(--tracking-caps);text-transform:uppercase;transition:color var(--dur-fast) var(--ease-out);background:0 0;border:0;display:flex}.reception-events-toggle:hover{color:var(--text)}.reception-events-toggle span+span{color:var(--text-subtle);font-weight:var(--weight-normal);letter-spacing:0;text-transform:none;font-variant-numeric:tabular-nums}.reception-events ol{gap:var(--space-2);margin:var(--space-4) 0 0;padding:0;list-style:none;display:grid}.reception-events li{justify-content:space-between;gap:var(--space-3);color:var(--text-secondary);font-size:var(--text-2xs);display:flex}.reception-events li time{color:var(--text-subtle);font-size:var(--text-2xs);white-space:nowrap;font-variant-numeric:tabular-nums;flex:none}@media (max-width:900px){.reception-grid{max-width:none;height:calc(100dvh - var(--app-header-h) - var(--app-tabbar-h));min-height:0;display:block}.reception-list-panel,.reception-conversation-panel,.reception-detail-panel{height:calc(100dvh - var(--app-header-h) - var(--app-tabbar-h));min-height:0;padding:var(--space-5) var(--gutter-sm);border:0;display:none}.reception-list-panel.mobile-active,.reception-conversation-panel.mobile-active,.reception-detail-panel.mobile-active{flex-direction:column;display:flex}.reception-list-panel.mobile-active,.reception-detail-panel.mobile-active{overscroll-behavior:contain;overflow-y:auto}.reception-list{margin-inline:calc(-1 * var(--gutter-sm))}.reception-list-item{padding-inline:var(--gutter-sm)}.reception-list-item em{right:var(--gutter-sm)}.reception-messages{padding-bottom:calc(var(--space-5) + var(--safe-bottom))}.reception-detail-content{margin-top:var(--space-4)}}@media (max-width:480px){.reception-section-header h2,.reception-panel-heading h2{font-size:var(--text-md)}.reception-message{max-width:90%}}
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